Audence

Effective October 1, 2026

Refund Policy

At Audence, we want you to be completely satisfied with our video review workspace and collaboration tools. This Refund Policy describes the terms, conditions, and procedures governing refund requests for subscription plans purchased on audence.app.

14-Day money-back guarantee for subscriptions

We offer an unconditional 14-day refund window on all initial subscription purchases and scheduled renewal charges for paid Audence memberships, including Creator ($12/month) and Brand memberships ($49/month).

If you are unsatisfied with Audence for any reason, purchased a plan by mistake, or experience technical issues that prevent you from using the service, you are eligible for a 100% refund of that billing period’s charge if requested within 14 calendar days of the transaction date.

How to request a refund

To request a refund within your 14-day window:

  • Open a support ticket at https://audence.app/support or use the Contact Support link in your dashboard.
  • Include the email address associated with your Audence account, the approximate date of the charge, and a brief note explaining the request.
  • Our support team reviews and acknowledges refund requests within 1 to 2 business days.

Approved refunds are issued immediately back to your original payment method via Stripe. Depending on your bank or credit card provider, the credit typically appears on your statement within 5 to 10 business days.

Subscription cancellations

You may cancel your subscription at any time without penalty by navigating to Settings → Billing in your Audence dashboard.

When you cancel, automatic renewals stop immediately. You will retain access to your paid tier features (such as 100 GB storage or verified Brand directory placement) through the conclusion of your current prepaid billing cycle. At the end of the billing period, your account automatically transitions to the Free tier without additional charges.

Canceling a subscription prevents future recurring charges. If you also require a refund for the current cycle and are within the 14-day window, please submit a request through https://audence.app/support.

Peer-to-peer payouts and milestone payments

Payments sent directly between creators and freelance editors (such as milestone payouts, project invoices, or compensation processed via Stripe Connect) and independent brand sponsorship contracts are private commercial agreements between the participating parties.

Audence charges 0% commission on creator payouts and does not act as an escrow agent or employer for freelance talent. Consequently, Audence cannot issue refunds for peer-to-peer invoices or sponsor contract payments. Any financial disputes between creators, editors, or sponsors must be resolved directly between the involved parties.

Billing exceptions and discretionary assistance

In the event of accidental duplicate transactions, billing discrepancies, or extended unplanned service outages attributable to Audence, we will happily examine your case and issue an appropriate refund or account credit regardless of the standard 14-day timeline.

Contact and support

If you have questions about this Refund Policy, need an invoice copy, or need help with a charge:

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